These general terms and conditions should be read in conjunction with our specific delivery policy

1 Printbots is the trading name of PBTS Ltd.

2 Goods means the articles or things described in the Contract between PRINTBOTS and the Purchaser.

3 These conditions shall be deemed to be incorporated in all Contracts of PRINTBOTS to sell goods and in the case of any inconsistency with any order or form of contract sent by the Purchaser to PRINTBOTS whatever may be their respective dates the provision of these Conditions shall prevail unless expressly varied in writing and signed by a director on behalf of PRINTBOTS.

4 Notwithstanding that PRINTBOTS may have given a detailed quotation no order shall be binding on PRINTBOTS unless and until it has been accepted in writing by PRINTBOTS.

5 The date of delivery specified by Printbots is an estimate only. Time for delivery shall not be of the essence of the contract and Printbots shall not be liable for any loss, costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the Goods.

6 By their nature goods do not have a redeemable value and no refunds or credits for goods correctly supplied will be entertained.

7 a) All goods shall be paid for at the time of order.
b) No goods shall be dispatched or collection allowed until paid for in full.

8 a) Any shortcomings or defects in goods supplied must be notified to PRINTBOTS within 3 days of delivery. Such goods must be returned to PRINTBOTS for inspection.
b) Nothing herein shall impose any liability upon PRINTBOTS in respect of any defect in the goods arising out of the acts, omissions, negligence or default of the Purchaser, its servants or agents including without prejudice to the generality of the foregoing, handling and storage of the good, errors in the original files.
c) Nothing herein shall have the effect of excluding or restricting the liability of PRINTBOTS
i.) For death or personal injury resulting from its negligence insofar as the same is prohibited by U.K. statute, or;
ii.) Under sections 12,13,14 and 15 of the Sale of Goods Act 1979 to a Purchaser who is dealing with a customer (as defined by section 12 of the Unfair Contract Terms Act 1977).
d) Refund Policy Where the problem is clearly something that can be attributed to PRINTBOTS we will immediately re-do the job, send out replacement printing, you will need to return the defective batch for examination . In the event that re-printing is not an option we will where appropriate, negotiate a partial credit to compensate for less than perfect but useable goods.
Where the cause of the problem cannot solely be attributed to PRINTBOTS we will seek to find a compromise remedy with you, either crediting the job in part or re-printing at a reduced cost. Where the problem can be fully attributed to you, PRINTBOTS shall not accept liability in any part.
In the unlikely event that a satisfactory resolution can not be found between us, PRINTBOTS will accept the resolution recommended by a third party arbiter. The arbiter being an independent third person accepted by us both.

9 PRINTBOTS shall not be liable for any costs, claims or damage arising out of any act of tort or omission or breach of contract or statutory duty calculated by reference to profits, income production or accruals or loss of such profits, income production or accruals or by reference to accrual of such, claim, damages or expenses on a time basis.

10 The liability of PRINTBOTS to the Purchaser for any loss or damage of whatsoever nature and howsoever caused shall be limited to and in no circumstances exceed the price of the goods.

11 PRINTBOTS work hard to ensure the printing we supply is fit for purpose. In the unlikely event of work being unacceptable due to a shortcoming at PRINTBOTS then we will urgently reprint or otherwise make the job good. PRINTBOTS will not reprint & credit the same job.

12 If the Purchaser shall be in breach of any of their obligations under the Contract PRINTBOTS may (without prejudice to PRINTBOTS's rights subsequently to determine the contract for the same cause(should it so decide) suspend further deliveries of goods without notice until any defaults by the Purchaser are remedied.

13 No statement, description, information, warranty or recommendation contained in any catalogue, price list, advertisement or communication or made verbally by any of the agents or employees of PRINTBOTS shall be construed to enlarge, vary or override in any way these conditions.

14 Any concessions made or latitude allowed by PRINTBOTS to the Purchaser shall not affect the strict rights of PRINTBOTS under the contract. If in any particular case any of these conditions shall be held to be invalid or shall not apply to the Contract the other conditions shall continue in full force and effect.

15 Upon sight of artwork and at its sole discretion PRINTBOTS reserve the right to decline to print any item it deems to be inappropriate. Any payments made for work rejected by reason of this clause will be refunded in full.

16 In accordance with the PRINTBOTS stated "Green Policy" jobs will always be printed with minimal overs. On occasions this may lead to a shortfall. Any such shortfall up to 10% will be remedied by a pro-rata credit against future orders rather than making up the deficit.

17 The Contract shall in all respects be governed by English law and shall be deemed to have been made in England and the Purchaser and PRINTBOTS agree to submit to nonexclusive jurisdiction of the English courts.

18 Any print promotion offered by PRINTBOTS applies to our standard product range only and not to bespoke product requests or orders. PRINTBOTS cannot take responsibility for damaged goods or short deliveries on consignments (missing boxes) which have been accepted and signed for as being complete or in good condition on delivery.
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